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Customer Service

These are our customers' most frequently asked questions. If your question is not addressed in an answer below, please contact us, or use our online chat facility.

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Returns & Refunds

These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Wine Plans

These are our most frequently asked questions about creating and managing your Wine Plan online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Gifts, Vouchers & Corporate Sales

These are our most frequently asked questions about gifts, vouchers and corporate sales. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Events

These are our most frequently asked questions about our events. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.


Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW

CHRISTMAS / NEW YEAR
Mon 24th Dec 08:30 - 13:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 09:00 - 18:00
Fri 28th Dec 09:00 - 18:00
Sat 29th Dec 09:00 - 16:00
Sun 30th Dec 10:00 - 16:00
Mon 31st Dec 09:00 - 16:00
New Year’s Day - Closed